Servicing & system care

Cool Guys · Practical advice

Your system has a history. We keep it together.

Better information helps our engineers arrive prepared.

Talk to our team ↗

A record for your equipment

We use JobLogic to keep equipment details, visit notes and service records together. Engineers assigned to your work can review the history available in our system before and during a visit.

Bringing an existing system to us?

Share previous service reports, repair invoices, manuals and warranty information that you have. We can add relevant records and match them to the right equipment. Older records depend on the information supplied; gaps will be noted.

Useful context for the next visit

Previous faults, repairs and recurring symptoms give the attending engineer a clearer starting point. That can reduce repeated investigation, although diagnosis time depends on the fault and available evidence.

What to send

Include your site address, equipment location and any model or serial details alongside the records. Please remove unrelated personal information and never send account passwords.

Talk to Cool Guys

Let’s talk about your equipment.

Covering London, Kent and Essex. Tell us what you need and we’ll confirm the scope, price and availability before booking.

020 3130 4033 · info@coolguys.co.uk

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