Send the essentials
Include the site postcode, a contact number, whether the premises are a home or business, and a short description of the issue. Tell us how many indoor units are affected and whether the system still operates.
Add useful evidence safely
Send photos from floor level, visible model details and previous service or repair reports if available. Do not remove panels, reach into equipment or climb to collect information. Photos help with preparation but cannot replace a physical assessment where needed.
Set expectations for the visit
We will discuss access, the proposed assessment and any charge before booking. An enquiry is not a confirmed appointment. Recommendations and any repair or replacement quotation follow the information available and the findings; diagnosis and remedial work may require separate visits.
Your conversation checklist
- Site postcode and home or business
- Brief description and affected units
- Photos and records you already have
- Access arrangements and preferred contact details